FAQ’s

Have a question about The Maid Connection? Please review our frequently asked questions below. If you have any further questions, please feel free to call us at 520-624-0066 or fill out our contact form and we will be happy to answer any questions or concerns. Thank you.

  1. Are you a franchise?

    The Maid Connection is NOT a franchise.  We look and act professionally like a franchise; however, we maintain the freedom to provide you with a more customized service.  Call (520) 624-0066 today for a quote.

  2. Do I have to sign a contract?

    The Maid Connection does not require contracts. You may cancel anytime you wish; however, with our strong commitment to excellence and customer satisfaction, many of our customers continue to utilize our cleaning services, whether regularly scheduled service or a one-time service.

  3. Do you work on Saturday?

    The Maid Connection is ready and available to work when you need us. We are available on Saturdays upon request and depending on availability. Most Saturdays are available.

  4. What if I need some extra tasks or services?

    At The Maid Connection, we are not a franchise. Therefore, many of our services are custom tailored to our customer’s needs. Please call in advance to make any special requests. We will be happy to provide you with a quote for any additional time required.

  5. When do I pay?

    Payment is due the day of each scheduled cleaning, unless other arrangements have been made through our office. We accept all major credit cards, cash and/or check (a $30 fee will be charged for returned checks).

  6. Do I have to tip your employees?

    Tipping is not expected; however, it is greatly appreciated for a job well done.  The Maid Connection’s goal  is to always exceed our customer’s expectations.

  7. Who will be cleaning my home?

    The Maid Connection will send a team of two uniformed and experienced professionals to perform the cleaning services. We make every effort to send the same  team for each appointment; however, there may be changes due to illness, vacations, and/or employees leaving the company.

  8. Why are some services cheaper than others?

    Other services may not be licensed, insured and bonded where as The Maid Connection is.

  9. Are The Maid Connection’s cleaning services guaranteed?

    Absolutely! If you’re not completely satisfied with our cleaning, call our office at (520) 624-0066 within 24 hours and we’ll happily re-clean that area.

  10. What if I have an issue with quality?

    If you are an existing customer and feel you are in need of a quality control meeting, please call the office at (520) 624-0066 and request an appointment.

  11. What’s the best way to communicate with The Maid Connection?

    Either call (520) 624-0066 or email The Maid Connection’s office at mymaidconnection@gmail.com. Since cleaning is a subjective service, we encourage you to communicate your inquiries, concerns and/or praises so that we can ensure we are meeting and/or exceeding your expectations.

  12. What if I have pets?

    If you have pets, please pickup after them. More importantly, please secure them, while our teams are careful not to leave doors open, they do hold the doors open when entering with their equipment.  The Maid Connection’s teams will not clean if they feel endangered by your pets.

  13. What if my scheduled cleaning falls on a holiday?

    If your scheduled cleaning falls on a holiday, our office will contact you to reschedule.  In the meantime, feel free to contact our office at (520) 624-0066 to reschedule.

  14. What happens if I need to cancel or change an appointment?

    Because we reserve a block of time for each appointment, we appreciate a minimum of 48 hours notice for any changes. At times, we may charge a fee for short cancellation notices if we are unable to refill the scheduled slot. All schedule changes MUST be made through our office at (520) 624-0066 or by email at mymaidconnection@gmail.com.

  15. Do I need to be home while your teams are cleaning?

    No, however, we must have access to your home to provide service. There are three available options:

    1. You may provide us with a key. The key will be coded and stored in our key safe. It will be given to the team the day they are scheduled to clean and returned to the safe once the team returns to the office. If you have a security system, please turn it off or provide us with the code and operating instructions. The team will reset the alarm upon leaving.
    2. You may leave a key at a designated and accessible place. However, we are not responsible for keys left in unsecured areas.
    3. You may meet the team at your home. However, we only guarantee the team’s arrival time for the first appointment of the day. If not the first appointment, you will have the choice of two arrival windows: between 10:00am and 1:00pm or between 12:00pm and 3:00pm.
  16. Do I need to provide any equipment or supplies?

    The Maid Connection provides everything needed except for furniture polish. Moreover, if you prefer that we use specific products, please let us know.

  17. What if your team damages something in my house?

    The Maid Connection treats homes with the greatest care; however, things may get broken. If any damage does occur, please notify our office at (520) 624-0066 within 48 hours of the cleaning date. We will make every effort to have the item repaired or replaced if the item cannot be repaired.

  • My first cleaning experience exceeded my expectations. The ladies were quite professional, worked without stopping, and very organized. I will continue to use your service going forward.
  • For the past nine years, The Maid Connection has cleaned my home in the most thorough and professional way. Excellent people! Highly recommended!
  • We have been a customer of The Maid Connection for over a decade. They have “moved” with us from our first apartment to our now much larger home. They are…

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The Maid Connection is Tucson, Arizona's first choice for residential cleaning services.

  • The Maid Connection, Inc.
    • 1955 W Grant Rd #195
    • Tucson AZ 85745
  • 520-624-0066