Common Questions

If you have any additional inquiries when it comes to the cleaning services we provide, take a look at the section with frequently asked questions. You can also call us at (520) 624-0066 or go to our website and fill out our easy-to-use online contact form. One of our friendly technicians will be at your disposal. We look forward to hearing from you!

Although it acts so, the Maid Connection is not a franchise. This allows us to have a more customized approach when performing cleaning services for you.

Our company offers non-binding cleaning services, which means you can cancel anytime you want. We want our customers to schedule our services because they want to. Thanks to our customer-oriented approach and detail-oriented manner, many clients decide to hire us again.

Unfortunately, we’re not. However, we strive to be flexible and available for our clients and encourage you to call us. We will do everything we can to schedule the appointment when it suits you the best.

And how! Our client-centric approach means we’ll customize our cleaning service per your needs and preferences. If you need extra services, the only thing you should do is inform us in advance. We’ll offer you a free quote for additional time and do the chores for you. 

The payment for our house cleaning services is due on the day of your scheduled clean-up. We accept payments in cash, credit cards, checks, as well as online payment options. We also offer completely free cleanings for patients battling cancer.

No, our house cleaners don’t expect tips from you. However, if you decide to show your gratitude for a thoroughly cleaned home, they’ll definitely appreciate the tip.

We’ll send a team that’s insured, bonded, and trained for your peace of mind. We strive to send the same team every time. However, there are situations such as illness and vacations, where this is not possible. 

Our house, move in/out, deep, and vacation rental cleaning services are performed by experts who are insured, bonded, and licensed. They’re thoroughly background-checked and stringently trained to perform the job in a professional and timely manner. It’s much more cost-effective to hire a reliable company like this than to hire a budget company that will deliver sub-par results.

Yes, we do! If you’re not satisfied with the job completed, inform us right away. We’ll send a team to reclean the problematic area, free of charge.

If you’re our customer and need a quality control meeting, call us at (520) 624-0066 and request an appointment.

You can contact us via email or call us. You can also request a free online price estimate on our user friendly website. We’d appreciate it if you could communicate your needs and expectations and ask any inquiries you may have. This way we can meet your expectations and maybe even exceed them.

We love pets and we’ll gladly clean for pet owners. However, we’d like to ask you to make sure your pets are comfortable with strangers. If not, please make sure they’re secured in one of your rooms.

In this case, one of our technicians will contact you to reschedule the deep cleaning appointment for when it suits you the most.

Don’t worry! If you need to cancel or change your appointment, simply contact us and we’ll cancel or reschedule it for you.

It is entirely up to you. If you’re not comfortable with strangers being at your house while you’re not there, you can always stay while we do the clean-up. On the other hand, if you decide to go somewhere else while we work, it’s completely fine with us. 

You’re more than welcome to spend your free time relaxing and recharging while we do the dirty work. Just make sure to leave us a key at an appropriate and secure place and feel free to spend some quality time with your loved ones.

In cases like this, you should call us within 48 hours and we’ll make every effort to try and repair the damaged item or replace it if the repair is not possible.

Whether you choose our meticulous move in/out cleaning services or other options we offer, you can rest assured our technicians will arrive completely prepared for the clean-up. We boast reliable equipment and quality cleaning solutions. You can also let us know if you want any special cleaning products.

Have A Question? Contact Us.