Our Cleaning Guarantee

Cleaning Quality Control System:

The Maid Connection cares about its customers’ homes, and strives to provide the highest quality service in the industry by implementing its Six Step Quality Control System.

1. Employees
   The Maid Connection employees are trained to be consistent, thorough, and detail-oriented. Our teams consist of two members for your convenience and preference. Our company strives to maintain the highest quality employees in the industry.
2. Quality Supervisor
   The Maid Connection has a Quality Supervisor who will randomly stop by your home to ensure your cleaning standards and special requests have been met.
3. Account Manager
   The Maid Connection Account Managers are your one stop point of contact. Their job is designed to help you through the process of scheduling time-off, new appointments, re-schedules, special requests, service questions, and relaying special instructions to your cleaning team. Our Account Managers will ensure your customer service experience goes beyond your expectations.
4. Special Request
   The Maid Connection encourages its customers to let us know what is most important to you. You tell us what we need to clean and our team members will get it done.
5. Feedback
   We ask for feedback from every cleaning via e-mail. We would like to know how we are doing and check your satisfaction with our service. Please email us back your feedback and we will make sure your satisfaction is met every time a team member visits your home.
6. 100% Satisfaction Guarantee
   The Maid Connection offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.